Shipping, Return and Refund Policy
Shipping, Return & Refund Policy
Last Updated:1 December 2025
Thank you for shopping with OGMART. We are committed to providing quality products and a secure shopping experience. This policy explains how shipping, returns, and refunds are handled.
Shipping Policy
Order Processing Time
Orders are processed within 1–3 business days after payment confirmation.
Orders placed during weekends or public holidays will be processed on the next business day.
Estimated Delivery Time
| Region | Estimated Delivery Time |
|---|---|
| Domestic (Within Country) | 3–7 Business Days |
| International | 7–21 Business Days |
Delivery time may be affected by customs delays, weather conditions, or courier service issues.
Shipping Fees
Shipping fees are calculated at checkout based on:
Order weight
Delivery location
Courier rates
Free shipping promotions may apply if available.
Tracking Information
Once your order ships, a tracking number will be emailed to you.
Lost or Stolen Packages
OGMART is not responsible for packages marked as delivered by carriers. If your package is lost, please contact the carrier or email us and we will do our best to assist.
Return Policy
We accept returns under the following conditions:
Eligibility
Request must be submitted within 2–4 days of delivery (based on product type).
Items must be:
Unused and in original condition
In original packaging with all accessories and labels
Not damaged by improper use
Items Not Eligible for Return
Digital or downloadable products
Gift cards
Clearance or final sale items
Personalized, intimate, or hygiene-related products
Requesting a Return
To start a return, email:
Include:
Full Name
Order Number
Reason for Return
Photos (if item is damaged, defective, or incorrect)
Once approved, we will provide return instructions.
Return Shipping Costs
Customer pays return shipping unless:
Wrong item sent
Item received damaged
Defective product confirmed
Refund Policy
Refund Processing
Refunds are issued after the returned item is received and inspected.
Approved refunds will be processed to:
Original payment method, or
Store credit (upon request)
Refund may take 5–10 business days depending on the payment provider.
Partial Refunds
May apply if:
Item is damaged by customer or missing parts
Packaging is incomplete
Return request submitted after the return window
Exchange Policy
Exchanges are available for:
Defective items
Wrong item received
Size or color replacements (pending stock availability)
Exchange requests follow the same process as returns.
Support & Contact
If you have questions about shipping, returns, or refunds, contact us:
📧 Email: mri.ogmart@gmail.com
🌐 Website: https://ogmart.shop